St. David's HealthCare

St. David’s HealthCare is one of the largest hospital systems in Texas and Austin’s fourth largest employer, operating six hospitals, four ambulatory surgery centers and multiple outpatient clinics throughout Central Texas.

St. David’s HealthCare has a long history of serving the residents of Central Texas with exceptional medical care.  Our 6,200 employees touch over 270,000 lives each year with a spirit of warmth and personal pride.

Visit our main website at www.StDavids.com

Guiding Conflict Through Change

As managers you often must identify conflict modes, deal with various stages of conflict and use one or more approaches to guide conflict resolution. Use the following tools to help conduct effective conflict resolution discussions:

Title Type Size
Positions and Interests In conflict situations, it is a good idea in the clarifying stage, to listen for the positions and interests of the persons in conflict. It serves two major purposes: to help youunderstand what is the true origin of the conflict and to help you begin to resolve theconflict by focusing on interests. .pdf 70.61 KB Download
Styles for Resolving Confict People resolve conflict with a variety of styles. Discover how these styles affect both manager and employee and when to use them. .pdf 56.71 KB Download